Frequently Asked Questions

Once an order is placed at cokecraze-collection.com.com, you have 24 hours to cancel and/or make changes. For assistance, please contact Customer Service as soon as possible at info@cokecraze-collection.com.

Changes and cancellations will not be accepted after 24 hours and the order will be considered FINAL.

Orders marked fulfilled or shipped, are considered FINAL. 

A lot of times your order may process/ship within 1-3 business days upon ordering; however, depending on the volume of orders, please allow 5-7 business days (except for pre-orders) to process your order. If you select express shipping, your order will ship out the same day if the order is placed by 1:00pm CEN. Express orders placed after 1:00pm CEN will ship out the following business day.  

Yes, every package will have a tracking number. Once your payment is accepted, you will receive an e-mail confirmation of your order. Once your item(s) is shipped, you will be notified by e-mail with your tracking number. All items are shipped via United States Postal Service (USPS). 

We are committed to providing our customers with excellent customer satisfaction. Each package is carefully folded one by one with gloves and thoroughly inspected by an employee. As we don’t have robots and only human employees, we understand things can happen. We strive for excellence; however, in the event this should happen, please contact Customer Service immediately, preferably the day you receive it, and we will advise you how we can handle the issue.

Your tracking number will provide a date of delivery. If it is not received by then, please contact USPS at (800) ASK-USPS. Please note, we are not responsible for any delays the shipping carrier may incur. We are also not responsible for packages lost while in the possession of the carrier. However, we will help resolve any issues we can. 

Standard shipping is 3-8 days from the time of order.